Client Care
Shipping Policy
Last updated
Complimentary insured shipping
Every order ships free of charge with our Insured Standard service. Your jewelry is insured for its full value from the moment it leaves our workshop until it is signed for, so there is nothing for you to arrange and nothing extra to pay for delivery.
If you need your piece sooner, faster options are available for most destinations. Just ask when you order on WhatsApp.
Delivery options
| Service | Cost | Delivery time* |
|---|---|---|
| Insured Standard | Complimentary | 7–10 business days |
| Insured Express | $16 | 3–5 business days |
| Priority Overnight | $32 | 1–2 business days (major cities only) |
*Delivery times are counted from dispatch, not from the date of your order, and exclude weekends and public holidays. Remote areas may take a little longer.
Production & dispatch times
Because much of our jewelry is made to order in our own workshop, dispatch times depend on the piece:
- Ready to ship — dispatched within 1–3 business days.
- Made to order — pieces crafted in your choice of metal, purity or diamond are usually dispatched within 2–3 weeks.
- Engraving — adds around 2 business days.
- Bespoke commissions — the timeline is agreed in your design proposal, typically 3–5 weeks after you approve the final design.
The estimated dispatch date for every item is shown on the product page and in your order confirmation.
Where we deliver
We currently deliver to clients in more than 18 countries across North America, Europe, the Middle East and Asia-Pacific, as well as throughout India. If you are unsure whether we deliver to you, write to us at support@thevjewels.com and we will do our best to help.
Duties & taxes
Import duties and local taxes are set by the destination country. Where we can calculate them in advance, we share them with you before you confirm your order; otherwise the carrier may collect them before delivery. We will always let you know before dispatch if charges are likely to apply.
Packaging & discretion
Your piece arrives in our signature presentation box together with its diamond grading report and a care card, inside a plain, unbranded outer carton with tamper-evident sealing. Nothing on the outside of the parcel hints at what is inside — useful if you are planning a surprise.
Tracking & signature
As soon as your order is dispatched we email you a tracking link. An adult signature is required on delivery, and the carrier will not leave the parcel unattended. If you will be away, most carriers allow you to reschedule or collect from a nearby depot.
For security, we cannot ship to PO boxes, parcel lockers or freight-forwarding addresses.
Changing your delivery address
Contact us as early as possible if you need to change your address. We can update it at any point before dispatch. Once a parcel is with the carrier, insurance conditions mean we are unable to redirect it.
Delayed, lost or damaged parcels
If your parcel is delayed, arrives damaged or appears to have been opened, please do not sign for it if you can avoid doing so, and contact us within 48 hours at support@thevjewels.com. Because every shipment is insured, we will repair, replace or refund your order once the carrier's investigation is complete — usually within 5–10 business days.