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The V Jewels

Client Care

Returns & Exchanges

Fine jewelry should feel exactly right. If it does not, you have 30 days from delivery to return or exchange it — with a complimentary, fully insured return label.

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Our 30-day promise

You may return any eligible piece within 30 days of the delivery date for a full refund or an exchange. Return shipping is complimentary and insured for the full value of your jewelry, wherever you are in the world.

How to start a return

  1. Write to support@thevjewels.com or use our contact form with your order number and the piece you would like to return or exchange.
  2. Within one business day we will send a prepaid, insured return label and clear packing instructions.
  3. Place the piece in its original presentation box with its diamond grading report, care card and any accessories, then seal the outer carton.
  4. Hand the parcel to the carrier or book a collection. Keep your receipt until we confirm that your return has arrived.

Condition of returned items

To qualify for a full refund, returned jewelry must be:

  • unworn and in its original condition, without scratches, dents or signs of wear;
  • returned with its original grading report — the laser inscription on the diamond must match the report number;
  • free from resizing, repairs or alterations made by anyone other than The V Jewels.

Every return is inspected by our gemologists. If a piece does not meet these conditions we will contact you to discuss options before anything else happens — including returning it to you at no cost.

Items we cannot accept for return

  • Engraved or personalised pieces, unless they arrive with a fault.
  • Bespoke commissions made to your individual design.
  • Earrings whose protective hygiene seal has been removed.
  • Gift cards.

Exchanges & resizing

Within 30 days you can exchange your piece for a different size, metal or design. If the new piece costs more, we will charge the difference; if it costs less, we will refund it.

Most ring styles also include one complimentary resize within 60 days of delivery. Eternity and some pavé bands cannot be resized without compromising the setting — for those we offer a size exchange instead.

International returns

Return shipping is complimentary from every country we deliver to. Import duties you paid on delivery are not always refundable by customs authorities, but we will provide the export paperwork you need to reclaim them where your country allows it.

When you will be refunded

Once your return passes inspection, your refund is issued to the original payment method. Full details are in our Refund Policy.